Understanding Computer Warranties: What's Actually Covered?
Share
Computer warranties seem straightforward until you need them. At SnapFix Repairs, we help customers understand what's covered and what isn't, preventing nasty surprises.
Types of Warranties
Manufacturer Warranty
Covers defects in materials and workmanship. Typically 1-3 years depending on the brand and product category.
Retailer Warranty
Some stores offer additional coverage or easier return processes. Read the fine print carefully.
Extended Warranties
Third-party companies sell extended coverage. These are often expensive and have many exclusions.
What's Usually Covered
- Component failures due to manufacturing defects
- Dead pixels (usually only above a certain threshold)
- Battery failures (after significant capacity loss)
- Power supply failures
- Motherboard defects
What's NOT Covered
- Physical damage (drops, spills, impacts)
- Software issues and virus infections
- Normal wear and tear
- Damage from improper use
- Modifications or unauthorized repairs
- Data loss
Common Warranty Gotchas
Sealed Warranties
Opening the case can void warranty, even for simple upgrades like RAM installation.
Proof of Purchase
Always keep receipts. Many warranties require original purchase documentation.
Authorized Repair Only
Third-party repairs often void manufacturer warranties, even if professionally done.
Geographic Limitations
Some warranties are only valid in specific countries or regions.
Making Warranty Claims
Document Everything
Take photos of damage, keep error messages, and note when problems started.
Contact Right Company
Go to the manufacturer, not the retailer, for most hardware issues.
Be Persistent
First-level support often denies claims that should be covered. Escalate if necessary.
Local Alternative
We provide honest assessments of whether warranty claims are worth pursuing or if local repair makes more sense.
After Warranty Expires
Quality repairs can extend computer life well beyond warranty periods at a fraction of replacement cost.